About Us

First Class designs and facilitates learning and development to meet individuals’ differing learning styles. It has considerable experience developing the skills of individuals working within the services sectors. Since establishment in 1998, the business has built a reputation for high quality customised learning interventions that are fresh, up-to-date and memorable. It enjoys a growing client base of repeat customers and gains the majority of contracts through recommendations.

First Class often works with organisations to promote a culture in which individuals and teams are focused towards the achievement of business objectives. We help them to understand their roles, enabling them to prioritise their efforts to maximise personal and business performance.

First Class provides solutions. For example, reducing absenteeism and staff turnover, providing the skills for delegates to recruit suitable individuals, generate better team working, improve customer service, increase sales, or to prepare them to adhere to legislation. We work with businesses to analyse particular needs and to agree the best way in which First Class can provide support. This could be training or consultancy but may be an improvement to systems, action learning sets, one to one coaching or support.

We have an established team of reliable, professionally qualified training facilitators, consultants and coaches have worked within a variety of industry sectors. All are familiar with accelerated learning techniques and members of the Chartered Institute of Personnel and Development (CIPD). View the 'The Team' for more information. By working with a group of associates, First Class save clients the time and hard work involved in finding the best consultant or trainer with the particular experience required to meet their specific needs.

We work with organisations in the following key areas:

Supervisory and management development
Personal and team development/building
Project management
Facilitation
Customer service
Employment law
Health and safety
Human resources
Reducing absence
Train the trainer
Coaching