Home Contact us About us How we work Our customers Sample programmes The team Case studies What people say...

Mel Ashworth
Call
Mel Ashworth:
01789
551665
|

Letter writing

First Class - Letter Writing

Outcomes

By the end of the workshop you will have:

The principles for writing clear correspondence
Tips on writing “plain English”





Programme

9am

Welcome, outcomes and programme outline

Letters we write and should not write

The 7 C’s of written correspondence

The framework of a letter

The joys and pitfalls of email!

Getting started!

Choosing your words carefully part 1

12.30pm

Lunch

13.30pm

Choosing your words carefully part 2

Keeping it legal

Dealing with complaints

Before you send it....

Recap and review

5pm

Close

© First Class 2013 | Sitemap | Links
first class - learning and development | people and business | multi-sensory learning