Assertiveness
Objectives
• Realise when and how to be assertive
• Identify assertive, aggressive and passive behaviours
• Develop individual assertive styles
• Adopt tactics to alleviate pressure and gain support
• Set boundaries around personal work patterns
Programme
| 9am | Welcome, domestics and objectives Introductions exercise and scene-setting for the day. |
| 10.00am | Exercise: Snakes and Ladders - drawing out current Assertive confidence Personal reflection |
| 11.00am | Break |
| 11.15am | Time to be Assertive – the whens and whys Personal reflection |
| 12.30pm | Lunch |
| 13.30pm | After lunch energiser: Humourously drawing on personal experiences. Exploring strategies for your individual assertiveness Personal reflection |
| 2.30pm | Mastering saying “No” Personal reflection |
| 3.15pm | Tea break |
| 3.30pm | Learning and communication styles: Preferences and considerations in being assertive. Personal reflection |
| 4.00pm | Time for personal reflection, overall review and evaluation |
| 4.30pm | Close |
Delivered to: Barnet Homes, RLF
As a 2-day programme (in more detail) for middle managers in 2006 for Barnet Homes. Delivered as a day programme as part of the (initial) Accredited Leadership Development Programme 1st year for RLF in 2007 (ILM Accreditation Pending.) Also used for training the national Administrative Team for RLF in 2007. The material has contributed to various other clients and events including “Managing your manager” training for Warwickshire College and “Assertiveness for Leadership” for the Chartered Institute of Management Accountants.