Home Contact us About us How we work Our customers Sample programmes The team Case studies What people say...

Mel Ashworth
Call -
Mel Ashworth:


Absence Management and Attendance Management


• Realise when and how to be assertive
• Identify assertive, aggressive and passive behaviours
• Develop individual assertive styles
• Adopt tactics to alleviate pressure and gain support
• Set boundaries around personal work patterns


9am Welcome, domestics and objectives
Introductions exercise and scene-setting for the day.

10.00am Exercise: Snakes and Ladders - drawing out current Assertive confidence
Personal reflection

11.00am  Break

11.15am Time to be Assertive – the whens and whys
Personal reflection

12.30pm Lunch

13.30pm After lunch energiser: Humourously drawing on personal experiences.
Exploring strategies for your individual assertiveness
Personal reflection

2.30pm Mastering saying “No”
Personal reflection

3.15pm Tea break

3.30pm Learning and communication styles: Preferences and considerations in being assertive.
Personal reflection

4.00pm Time for personal reflection, overall review and evaluation

4.30pm Close

Delivered to: Barnet Homes, RLF

As a 2-day programme (in more detail) for middle managers in 2006 for Barnet Homes. Delivered as a day programme as part of the (initial) Accredited Leadership Development Programme 1st year for RLF in 2007 (ILM Accreditation Pending.) Also used for training the national Administrative Team for RLF in 2007. The material has contributed to various other clients and events including “Managing your manager” training for Warwickshire College and “Assertiveness for Leadership” for the Chartered Institute of Management Accountants.

© First Class 2013 | Sitemap | Links
First Class - Learning and Development | Absence Management Warwickshire | Attendance Management