Interpersonal communication skills - 1 Day
Objectives
• Awareness of the implications of getting it right and wrong
• Increased self-awareness and value from your reflections
• Understand your strengths and weaknesses and be able to take action
• Improved use and recognition of verbal and non-verbal communication
• Acquired skills to gain trust, build rapport and relationships
• Use a coaching approach to listen and question effectively
Programme
| 9.00am | Welcome, domestics and objectives; Introductions exercise and scene-setting for the day. |
| 10.00am | Real scenarios and their effects Personal reflection |
| 11.15am | Break |
| 11.30am | A vocal challenge to explore personal styles and preferences and rapport-building ideas. Physical rapport-building tactics Personal reflection |
| 12.45pm | Lunch |
| 1.45pm | How negative messaging builds momentum and how to turn it to positive Personal reflection |
| 2.45pm | Break |
| 3.00pm | Scenarios to learn from; then fixing the issues Storytelling Personal reflection |
| Personal reflection, final review and evaluation. |
|
| 4.30pm | Close |
Delivered to: Barnet Holmes, RLF, CIMA Courses & Conferences, Delphi
Effective listening and questioning within the 1 day coaching skills programme for middle managers and partners of RLF in 2007 – rolled out 4 times to cover the full partnership (company directors) and for the coaching module of the (ILM Accreditation Pending) Leadership Development Programme.
1 Day Communications Skills Module for RLF’s Leadership Development Programme mentioned above included self-awareness, strengths and weaknesses and reflection (including 360 degree feedback.)