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Mel Ashworth
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Interpersonal communication skills - 1 Day

First Class Interpersonal Communication Skills


• Awareness of the implications of getting it right and wrong
• Increased self-awareness and value from your reflections
• Understand your strengths and weaknesses and be able to take action
• Improved use and recognition of verbal and non-verbal communication
• Acquired skills to gain trust, build rapport and relationships
• Use a coaching approach to listen and question effectively


9.00am Welcome, domestics and objectives; Introductions exercise and scene-setting for the day.

10.00am Real scenarios and their effects
Personal reflection

11.15am Break

11.30am A vocal challenge to explore personal styles and preferences and rapport-building ideas.
Physical rapport-building tactics
Personal reflection

12.45pm Lunch

1.45pm How negative messaging builds momentum and how to turn it to positive
Personal reflection

2.45pm Break

3.00pm Scenarios to learn from; then fixing the issues
Personal reflection

  Personal reflection, final review and evaluation.

4.30pm Close

Delivered to: Barnet Holmes, RLF, CIMA Courses & Conferences, Delphi

Effective listening and questioning within the 1 day coaching skills programme for middle managers and partners of RLF in 2007 – rolled out 4 times to cover the full partnership (company directors) and for the coaching module of the (ILM Accreditation Pending) Leadership Development Programme.

1 Day Communications Skills Module for RLF’s Leadership Development Programme mentioned above included self-awareness, strengths and weaknesses and reflection (including 360 degree feedback.)

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