Fiona Robson BA (Hons), MInstLM

Fiona is a fully qualified trainer, coach and NLP business practitioner. She runs relaxed and informal workshops where the focus is on the application of the learning back in the workplace. She enjoys sharing tools and techniques with people so that they are better equipped to face the challenges of their roles. Her experience in particular is in developing supervisors and first line managers to be more confident and effective and using coaching to embed learning and improver performance.

Areas of expertise: Coaching for improved business effectiveness; supervisory and management skills development; effective presentations; managing your time effectively; developing assertiveness skills; delivering great customer service; exceptional communication skills

What is she like as a facilitator?

“I found the day interesting, valuable and certainly of benefit with regard to my average working day.”
Glen, Section Leader
NFU Mutual
following a one day Time Management workshop

“I found the [communications] training relevant to my every day work. The course was fun and easy to understand.”
Claire, Customer Service Adviser
NFU Mutual
following a one day Communication Skills workshop

“Overall the delivery of the training was very good; very interactive. One of the best workshops I have attended. Very involved from the start of the day.”
Sarah Blanchfield, Team Leader
Griffiths & Armour
following a one day Introduction to Leadership and Management workshop

“Superb presenter & thought provoking. Have some excellent pointers to develop my style of leadership, communication and understanding of others’ behaviour and motivators. Thank you – excellent!”
Jane Cowley, Quality Manager, City & Guilds
following a two day workshop on Developing Potential

“The course will enable me to use these skills with my staff. The trainer was excellent in explaining the course.”
Sue Armstrong, NFU Mutual
following an half day workshop on Coaching Skills

“The coaching resulted in a better, more considered plan of action. I had more confidence that I was going in the right direction”
Sally Trinder, Oganisational Development Manager
NFU Mutual

“Myself and my team all felt the sessions were extremely useful. Fiona was very approachable, a good listener and conducted the sessions in a professional manner. She understood each individual’s development areas and helped them put together an action plan.”
Diane Butcher, Customer Service Manager
Cewe Colour

Who has she worked with?

NFU Mutual, Guthrie Douglas, Cewe Colour, Oxford University Press, Three Counties Insurance, The Belgrade Theatre, Griffiths and Armour Professional Risks, Tradewise Insurance, City and Guilds, various Fire and Rescue Services