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Case Studies - Employment Law

Absence Management

First Class - Learning and Development Stagecoach UK Bus is a national organisation consisting of 18 regional operating companies, based throughout the UK. We have worked with First Class since 2001 when they were appointed to support the implementation of a new attendance management policy and procedure. They worked closely with the national Training and Development department, and with a pilot Stagecoach regional company, meeting senior managers and visiting bus depots, to design a workshop that would develop the skills and attitudes managers would need. After the initial pilot was successfully implemented, it was decided to extend the programme to include all the Directors, Managers, Supervisors and groups of Trade Union Representatives throughout the UK business.

Stagecoach and First Class worked closely during this national roll out. Prior to implementation in each regional company, we would initially brief the Directors and then First Class would contact them, visiting in person where possible, to get background on the company and their specific attendance management issues. Having established their contacts with senior managers in the operating companies, First Class now mail them directly for updated information prior to running workshops. The feedback First Class provide and our delegate evaluation sheets, completed after each workshop, monitored progress. First Class continues to update these workshops to keep them “real” for those attending and relevant to our business. Feedback supports the positive aspects of the relevance of content, along with their ability to engage our colleagues in the learning process. Colleagues taking part in our Staff Development programme sited the First Class workshop as being the most useful externally delivered course on the whole programme.

The success of these learning events has led us to expand the range of courses delivered by First Class, to include presentation skills programmes for Graduate and Staff Development Programmes. First Class have proved to be a reliable and effective training and development partner and we look forward to continuing to work with them.

Matt Darroch, Training and Development Manager
Stagecoach UK Bus

If this type of training is of interest to you please call
Mel Ashworth: 01789 551665 | mel@firstclass-training.co.uk

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